Privacy Policy

What information does The Fine Print Contracts and Agreements collect about you?        

Clients and Prospective Clients:

When you enquire about our services or when you become a client of The Fine Print Contracts and Agreements, a record is made which includes your personal information.

The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include: 

• your name, e-mail, postal address and other contact details;

• your professional details; and

• any additional personal information you provide to us, or authorise us to collect, as part of your interaction with The Fine Print Contracts and Agreements.

​

You can always decline to give The Fine Print Contracts and Agreements any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about personal information we have requested, please let us know.

​

How and why does The Fine Print Contracts and Agreements collect and use your personal information?

The Fine Print Contracts and Agreements collects personal information reasonably necessary to carry out our business, to assess and manage our clients' needs and to provide the relevant services. We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you and managing client relationships.

​

The purposes for which The Fine Print Contracts and Agreements usually collects and uses personal information depends on the nature of your interaction with us, but will include: 

• responding to requests for information and other general inquiries

• managing, planning and administering requested services

• responding to enquires and complaints

The Fine Print Contracts and Agreements generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or in person. 

​

How does The Fine Print Contracts and Agreements interact with you via the internet?

You may visit our website www.thefineprint.com.au without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to The Fine Print Contracts and Agreements will be managed in accordance with this Privacy Policy.

​

Can you deal with The Fine Print Contracts and Agreements anonymously?    

Generally, it is not practicable for The Fine Print Contracts and Agreements to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise the services we manage or deliver.

​

How does The Fine Print Contracts and Agreements hold information?   

The Fine Print Contracts and Agreements holds information electronically in a secure database. Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.

The Fine Print Contracts and Agreements maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to our computer systems.

​

Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.

​

We take steps to destroy or de-identify information that we no longer require.

​

How does The Fine Print Contracts and Agreements use and disclose personal information?

For clients

The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have engaged us to deliver a service, we may disclose information about you where this is relevant to our services.

​

Disclosure to contractors and other service providers

The Fine Print Contracts and Agreements may disclose information to third parties we engage in order to provide our services, including service providers used for data processing, data analysis and/or information technology services and support.

​

Use and disclosure for administration and management

The Fine Print Contracts and Agreements will also use and disclose personal information for a range of administrative, management and operational purposes. This includes:

• administering billing and payments and debt recovery

• planning, managing, monitoring and evaluating our services

• training staff 

• risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives)

• responding to enquiries and complaints regarding our services

• obtaining advice from consultants and other professional advisers

• responding to subpoenas and other legal orders and obligations

​

How can you access or seek correction of your personal information?    

You are entitled to access your personal information held by The Fine Print Contracts and Agreements on request. To request access to your personal information please contact our firm using the contact details set out below.

​

You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.

​

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change. 

​

However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.

​

We may decline your request to access or correct your personal information in certain circumstances in accordance with the APPs. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.

​

What should you do if you have a complaint about the handling of your personal information?

​

You may contact The Fine Print Contracts and Agreements at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.

You may make a complaint about privacy to our firm at the contact details set out below. We will generally respond to your complaint within a week.

If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

​

If you are not satisfied with our response to your complaint, or you consider that The Fine Print Contracts and Agreements may have breached the APPs or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner (OAIC). 

The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the OAIC website.

​

How are changes made to this privacy policy?      

The Fine Print Contracts and Agreements may amend this Privacy Policy from time to time, in order to comply with relevant legislation. We recommend that you visit our website regularly to keep up to date with any changes.

​

How can you contact The Fine Print Contracts and Agreements?

To contact us - Click Here!

​

This Privacy Policy was last updated in August 2024.